Terms & condition

1.1 Account & Eligibility

• Customers must be at least [18] years of age, or the age of majority in their jurisdiction, to place an Order.
• Customers are responsible for maintaining the confidentiality of their account credentials and for all activity under their account.

1.2 Order Acceptance

Receipt of an Order does not constitute acceptance. Treebo Hospitality Ventures and/or the relevant Seller reserves the right to accept or decline any Order, in whole or in part, including for reasons such as product unavailability, pricing errors, suspected fraud, or delivery-address limitations. A binding contract of sale is formed only upon issuance of an Order Confirmation and dispatch of the Product.

1.3 Pricing & Payment

• All prices are listed in [CURRENCY] and are inclusive/exclusive of applicable taxes as indicated at checkout.
• Treebo Hospitality Ventures reserves the right to correct pricing errors at any time prior to dispatch, with notice to the Customer and an option to cancel.
• Accepted payment methods and any related surcharges are disclosed at checkout.

1.4 Shipping & Delivery

Estimated delivery timelines are provided at checkout and are not guaranteed. Risk in the Product passes to the Customer upon delivery, unless otherwise required by applicable consumer-protection law.

1.5 Third-Party Sellers

Where a Product is sold by a third-party Seller, that Seller is the contracting party for the sale, and Treebo Hospitality Ventures acts as an intermediary facilitating the transaction, payment, and logistics. Treebo Hospitality Ventures's role in returns/refunds for Seller-fulfilled items is described in Section 6.

Legal to confirm: the precise contractual relationship and liability split between Treebo Hospitality Ventures and third-party Sellers, and whether Treebo Hospitality Ventures guarantees Seller refunds (an "A-to-Z"-style guarantee) or merely facilitates them.

2. Cancellation Policy

2.1 Customer-Initiated Cancellation

• No cancellation of Orders for Buyer

2.2 Company/Seller-Initiated Cancellation

Treebo Hospitality Ventures (THV) or the Seller may cancel an Order (in whole or part) due to stock unavailability, pricing/listing errors, failed payment verification, suspected fraudulent activity, or delivery-address/serviceability issues. In such cases, a full Refund of any amount already charged will be processed as per Section 7.

2.3 Non-Cancellable Categories

Certain categories may be marked "non-cancellable" once confirmed (for example, made-to-order, perishable, or digital/downloadable goods, and certain time-slot-based services). These will be clearly flagged on the product page prior to purchase.

3. Return Policy

3.1 General Return Window

Unless a different window is specified on the product page, Products may be returned within [10/15/30] days of the Delivery Date, provided the conditions in Section 5.2 are met.

3.2 Conditions for Return

• The Product is unused, unwashed, and in its original condition.
• Original packaging, tags, accessories, manuals, and freebies are intact and included.
• The Product is not listed under the Non-Returnable Categories in Section 5.4.
• Proof of purchase (Order ID/invoice) is provided.

3.3 How to Initiate a Return

• Go to [Order History > Return or Replace Item only if it received in damaged condition].
• Select the reason for return and preferred resolution (Refund, Replacement, or Store Credit).
• Schedule a pickup (where available) or ship the item back using the prepaid label provided, where applicable.
• The Product will be inspected upon receipt ("Quality Check") before a Refund/Replacement is approved.

3.4 Non-Returnable / Restricted Categories

The following categories are generally non-returnable except in cases of damage, defect, or incorrect item received (see Section 5.5): innerwear, cosmetics and personal-care items, perishable goods, gift cards, downloadable/digital products, customized or made-to-order items, and items explicitly marked "non-returnable" on the product page.

3.5 Damaged, Defective, or Incorrect Items

If a Product is damaged, defective, or materially different from its listing, the Customer should report this within [48/72] hours of Delivery, ideally with photos/videos, via the Platform. Such claims are exempt from the general non-returnable restrictions in Section 5.4 and are eligible for free Return, Replacement, or full Refund, at the Customer's choice, subject to verification.

3.6 Replacement

Where a Customer opts for Replacement instead of Refund, this is subject to stock availability. If the original Product is out of stock, a Refund will be processed instead.

4. Returns for Seller-Fulfilled Orders

For Products sold and shipped by third-party Sellers, the Return Window, conditions, and reverse-pickup logistics may vary by Seller and will be displayed on the product page and in the Order Confirmation. Treebo Hospitality Ventures facilitates the return/refund process and may extend a service guarantee to ensure the Customer is not left without recourse if a Seller is unresponsive.

5. Refund Policy

5.1 Refund Methods

• Refunds are issued to the original payment method by default.
• Customers may opt for an instant refund to Treebo Hospitality Ventures wallet or store credit in lieu of the standard method, where offered.

5.2 Refund Timelines

5.3 Partial Refunds

Treebo Hospitality Ventures (THV) reserves the right to deduct a reasonable amount from the Refund where a returned Product shows signs of use, damage not attributable to shipping, or missing accessories/packaging, provided such deduction is disclosed to the Customer with justification before processing.

5.4 Shipping Charges

Original shipping charges are refunded only where the Return is due to a damaged, defective, or incorrect item. In all other cases, original shipping charges (if any) are non-refundable, and return shipping may be chargeable to the Customer unless free returns are offered for the category/membership tier.